Privacy Policy

Effective Date: January 1, 2025

Americo Collision ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at americocollision.com, use our services, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a free estimate through our website or by phone
  • Bring your vehicle in for collision repair services
  • Contact us via email, phone, or our online contact form
  • Subscribe to our newsletter or blog updates
  • Leave a review or testimonial

This information may include your name, email address, phone number, mailing address, vehicle information (make, model, year, VIN), insurance company details, policy numbers, photographs of vehicle damage, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To process repair estimates, schedule appointments, perform collision repairs, and communicate with you about your vehicle's repair status.
  • Insurance Coordination: To work with your insurance company on claims processing, including submitting estimates, damage assessments, and repair documentation.
  • Communication: To respond to your inquiries, send appointment reminders, provide repair updates, and follow up on completed services.
  • Website Improvement: To analyze website usage patterns and improve our website's functionality, content, and user experience.
  • Marketing: To send you information about our services, promotions, and industry updates, but only if you have opted in to receive such communications.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand how you interact with our site.

We may use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, such as session management and security features.
  • Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage data through services such as Google Analytics.
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Insurance Companies: We share repair-related information with your insurance provider to facilitate claims processing, as authorized by you.
  • Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, email delivery, analytics, and payment processing. These providers are contractually obligated to protect your information.
  • Parts Suppliers: We may share vehicle information with parts suppliers to order necessary components for your repair.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, restricted access to personal data, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records may be retained for the duration required by Texas state regulations and insurance industry standards.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including insurance company portals, review platforms, and social media sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: